DropHaul vs The Service Program
The Service Program is a QuickBooks add-on with a portable toilet module. DropHaul is a standalone platform with a native offline app, AutoShare, and two-way chat included, and QuickBooks optional.
DropHaul
Portable sanitation software
Free plan, then $149 / $299 / $599 per month. Flat per tier with no per-seat fees; trucks, units, and team members are capped by tier (2, 10, and 25 trucks).
The Service Program
Field service software
Published: $99.95 per month for one office user plus $349 onboarding. Mobile is $79.95 per month extra and the customer portal is $59.95 per month extra. A signed contract is required.
Reviewed by the DropHaul team on , using The Service Program’s own published materials.
How The Service Program and DropHaul differ
The Service Program by Westrom Software is a long-standing QuickBooks add-on used by many trades, with a portable toilet module that tracks units by serial number and QR code. It requires QuickBooks, its mobile app runs in a browser, and mobile and portal access are paid add-ons. DropHaul is a standalone portable sanitation platform where QuickBooks is optional and the native mobile app and customer messaging are part of the plan.
Choose The Service Program if
QuickBooks-centric offices that want a low entry price and are fine running mobile in a browser.
- Your office already runs on QuickBooks Desktop and wants an add-on, not a new system.
- You have one office user and a small crew, and want the lowest entry price.
Choose DropHaul if
Portable sanitation operators who want to see the price up front, run crews from a native app that works offline, and keep customers updated without office typing.
- You want a native app your drivers can use without signal.
- You want customer messaging and mobile included instead of priced as add-ons.
- You want a platform that works with or without QuickBooks.
Feature by feature
- YesYes
- PartialPartial
- NoNo
- Not documentedNot documented
| Capability | DropHaul | The Service Program |
|---|---|---|
| Published pricing | Yes: Published: free plan, then $149 / $299 / $599 per month | Yes: From $99.95/mo + $349 onboarding; mobile and portal extra |
| Contract and trial | Yes: No contract or required setup fee; 14-day trial on paid plans | No: Signed contract required; 30-day money-back guarantee |
| Built for portable sanitation | Yes: Yes, built only for portable sanitation | Partial: QuickBooks add-on with a portable toilet module |
| Unit tracking with QR or barcode scans | Yes: QR and barcode scanning for every unit (Pro and up) | Yes: Serial numbers and QR codes |
| Route optimization | Yes: Road-aware optimization with monthly credits (Starter and up) | Partial: Routes by area, day, and driver with Google Maps |
| Native mobile app | Yes: Native iPhone, iPad, and iPhone Duo app; Android coming soon | No: Browser-based mobile ("No App to download!") |
| Offline driver app | Yes: Full driver workflow without signal; syncs on reconnect | Not documented: Not documented; mobile runs with a data connection |
| Automatic customer updates across the job | Yes: AutoShare texts or emails customers automatically from quote to payment (Pro and up) | Partial: Office or driver can alert customers by email or text |
| Two-way customer texting | Yes: Threaded SMS and email chat from your own number (Pro and up) | Not documented: Not documented |
| QuickBooks Online | Yes: Invoice push on Starter; two-way sync on Pro and up | Yes: Required: QuickBooks Desktop or Online |
| Telematics and fuel cards | Yes: Samsara, Motive, Geotab, Verizon Connect (1 on Pro, all four on Fleet); WEX and Fuelman on Fleet | Not documented: Not documented |
| Official MCP server for AI assistants | Yes: Official MCP server for Claude, ChatGPT, and other AI assistants | Not documented: Not documented |
“Not documented” means we couldn’t find it in The Service Program’s public materials, not that it doesn’t exist.
What The Service Program does well
- A low, published entry price and deep QuickBooks Desktop and Online integration.
- Serial and QR unit tracking with prorated rental billing in arrears or up front.
- Live driver locations, arrival and departure times, signatures, and photos at stops.
- A long track record and well-reviewed support.
Why operators switch to DropHaul
- No QuickBooks requirement
- The Service Program requires QuickBooks Desktop or Online. DropHaul runs on its own and syncs with QuickBooks Online when you want it.
- A native app that works offline
- DropHaul is a native iPhone, iPad, and iPhone Duo app with a full offline workflow. The Service Program’s mobile solution runs in a browser with a data connection.
- Mobile and messaging included
- The Service Program sells mobile and the customer portal as monthly add-ons on top of onboarding fees. DropHaul includes the mobile app on every plan and AutoShare on Pro and up, with no required setup fee.
- Customer updates that send themselves
- The Service Program describes office or driver alerts by email and text. AutoShare sends updates on its own from 13 lifecycle events, with per-customer channel control.
AutoShare tells customers before they call
Customers get a text or email when their service is scheduled, when the driver is on the way, when the job is done, and when the invoice goes out. Your office stops fielding “is the unit coming?” calls, and you choose how each customer hears from you. Included on Pro, Fleet, and Enterprise plans.
See AutoShare- Driver en route · Wed 7:41 AMRivera Sanitation: Hi Dana, Marcus is on the way to Oakridge Phase 2 and expects to arrive 8:00–8:30 AM.
- Service completed · Wed 8:19 AMRivera Sanitation: Hi Dana, your service at Oakridge Phase 2 is complete.
Leaving The Service Program? Bring everything with you.
Most owners move over on their own with the built-in importer. If you’d rather hand it off, Switch & Setup is our hands-on migration: we bring your data over, set DropHaul up the way you run, and train your crew at a competitive rate, usually in a day to a few weeks.
We work from Excel, Google Sheets, CSV and TSV exports, PDF route sheets and invoices, Desktop software, or another dispatch tool.
Pickup. We collect what you have
Spreadsheets, exports from your current software, even PDF route sheets. Messy is fine.
Service. We set DropHaul up
Customers, sites, units, and jobs land in the right fields, and DropHaul is configured around how you already run.
Drop. Your crew goes live
We walk the office and drivers through it, then review your first routes with you.
What Switch & Setup covers
- Migration
- Customers, contacts, sites, units, trucks, jobs, and open invoices moved over and checked for duplicates and gaps.
- Configuration
- Yards, trucks, service schedules, pricing, and AutoShare set up to match how your operation works today.
- Training
- Your office learns dispatch and billing; your drivers learn the iPhone app they will carry every day.
- Go-live support
- We plan the cutover with you and review the first routes, with an on-site setup day available.
Doing it yourself
The importer reads PDF, CSV, TSV, and Excel. Match columns, fix flagged rows, review, and import across 12 record types, from customers, contacts, job sites, units to fuel entries.
Frequently Asked Questions
Sources
Accessed October 25, 2026.
- The Service Program pricing (opens in a new tab)
- The Service Program portable toilet software (opens in a new tab)
- The Service Program mobile devices (opens in a new tab)
- The Service Program QuickBooks integration (opens in a new tab)
- The Service Program route management (opens in a new tab)
Competitor information comes from each vendor’s public website, help center, pricing page, and app store listings as of October 25, 2026, and may have changed. “Not documented” means we could not find the capability in the vendor’s public materials, not that it does not exist. Trademarks belong to their owners. Spot something out of date? Email hello@drophaul.app and we will correct it.
Ready to switch?
Create your account, then bring DropHaul with you on iPhone. No credit card required.