Delete Your Account

This page explains how to delete your DropHaul account and the data tied to it. The DropHaul app and service are provided by Promotion Devotion, LLC. You can delete your account from the app, from the web, or by emailing us if you cannot sign in.

Delete in the DropHaul app

1. 1Open the DropHaul app and sign in.
2. 2Open Settings.
3. 3Tap Delete Account.
4. 4Confirm twice when prompted.

Delete on the web

1. 1Sign in at web.drophaul.app.
2. 2Go to Settings, then Profile.
3. 3In the Danger Zone section, choose Delete Account.
4. 4Confirm in the dialog.

Request deletion by email

If you cannot sign in or no longer have the app, email us from the address on your account and ask us to delete your account and data. Include your name and the company you belong to so we can find your account.

We respond to deletion requests within 30 days.

What happens when you delete

• Your user profile, your profile photo, your gamification data, and your notifications are permanently deleted.
• If you are the only owner of a company on DropHaul, deletion is scheduled for 30 days out instead of happening right away. You are signed out, and you can cancel the deletion during those 30 days by signing back in or contacting us. After 30 days your account is deleted and your organization memberships are removed.

What we may keep

• Billing records, kept as required by applicable tax, accounting, and other legal obligations.
• Data we need to complete account closure, meet legal or regulatory obligations, resolve disputes, prevent fraud, and enforce agreements.
• Business records your company created in DropHaul, such as customers, jobs, and invoices, belong to the company and stay with it. To have a company's data removed, email us at the address above.
• MCP and Foreman usage events are kept for operational analytics and audit. We do not delete them on a fixed schedule.

See our Privacy Policy for how we collect, use, and retain information.