DropHaul vs ServiceTitan
ServiceTitan is a powerful system for trades that dispatch technicians to service calls. DropHaul is built for units that sit on sites, with QR unit tracking, delivery and swap workflows, AutoShare, and published pricing.
DropHaul
Portable sanitation software
Free plan, then $149 / $299 / $599 per month. Flat per tier with no per-seat fees; trucks, units, and team members are capped by tier (2, 10, and 25 trucks).
ServiceTitan
Field service software
Quote only. Priced per technician across Starter, Essentials, and The Works.
Reviewed by the DropHaul team on , using ServiceTitan’s own published materials.
How ServiceTitan and DropHaul differ
ServiceTitan is enterprise field service software for residential and commercial trades, with deep dispatch, call booking, pricebook, payroll, and marketing tools. Its model is technicians visiting customer equipment, not rental units placed at job sites. DropHaul is built around portable sanitation units, with QR unit scanning, delivery, service, swap, and pickup workflows, AutoShare across 13 events, and flat published pricing.
Choose ServiceTitan if
Large HVAC, plumbing, electrical, and septic contractors that need call center, pricebook, payroll, and marketing in one system.
- You run a large trades business where portable sanitation is a small side line.
- You need a call center, pricebook, payroll, and marketing suite in one system.
Choose DropHaul if
Portable sanitation operators who want to see the price up front, run crews from a native app that works offline, and keep customers updated without office typing.
- Portable restrooms are your business and you need unit-level tracking.
- You want route optimization and customer automation without an enterprise contract.
- You want to see the price and start this week.
Feature by feature
- YesYes
- PartialPartial
- NoNo
- Not documentedNot documented
| Capability | DropHaul | ServiceTitan |
|---|---|---|
| Published pricing | Yes: Published: free plan, then $149 / $299 / $599 per month | No: Quote only; priced per technician |
| Contract and trial | Yes: No contract or required setup fee; 14-day trial on paid plans | Not documented: Not published |
| Built for portable sanitation | Yes: Yes, built only for portable sanitation | No: Trades like HVAC and plumbing; septic page, no portable sanitation workflow |
| Unit tracking with QR or barcode scans | Yes: QR and barcode scanning for every unit (Pro and up) | Not documented: Customer equipment and parts; rental units at sites not documented |
| Route optimization | Yes: Road-aware optimization with monthly credits (Starter and up) | Partial: Dispatch Pro; per-route optimizer in private preview |
| Native mobile app | Yes: Native iPhone, iPad, and iPhone Duo app; Android coming soon | Yes: ServiceTitan Field for iOS, iPadOS, and Android |
| Offline driver app | Yes: Full driver workflow without signal; syncs on reconnect | Partial: Job status, notes, photos offline; payments and inventory need signal |
| Automatic customer updates across the job | Yes: AutoShare texts or emails customers automatically from quote to payment (Pro and up) | Partial: On-the-way text or email with technician photo and GPS link |
| Two-way customer texting | Yes: Threaded SMS and email chat from your own number (Pro and up) | Partial: Office two-way chat; technicians can reply but not start |
| QuickBooks Online | Yes: Invoice push on Starter; two-way sync on Pro and up | Yes: QuickBooks Online, enabled through your CSM |
| Telematics and fuel cards | Yes: Samsara, Motive, Geotab, Verizon Connect (1 on Pro, all four on Fleet); WEX and Fuelman on Fleet | Not documented: Not documented in the sources we reviewed |
| Official MCP server for AI assistants | Yes: Official MCP server for Claude, ChatGPT, and other AI assistants | Not documented: Not documented; public REST API and Atlas AI assistant |
“Not documented” means we couldn’t find it in ServiceTitan’s public materials, not that it doesn’t exist.
What ServiceTitan does well
- Very deep dispatch, call booking, pricebook, payroll, reporting, and marketing.
- A mature mobile app with partial offline support and a customer portal.
- An automatic on-the-way message with the technician’s photo and a live GPS link.
- Serious AI investment with Titan Intelligence and the Atlas assistant, plus a public REST API.
Why operators switch to DropHaul
- Built around units that sit on sites
- DropHaul tracks each restroom unit by QR or barcode from yard to site and back, with delivery, service, swap, and pickup workflows. ServiceTitan documents customer equipment and parts inventory, not rental units placed at sites.
- Route optimization from Starter
- DropHaul includes road-aware route optimization from the Starter plan. ServiceTitan documents its per-route optimizer as a private preview for specific accounts.
- More than an on-the-way text
- ServiceTitan sends an automatic on-the-way message. AutoShare also covers scheduling, completion, quotes, invoices, overdue notices, payments, refunds, and unit swaps, with per-customer overrides.
- Published pricing, no technician math
- DropHaul is flat per tier with no per-seat fees. ServiceTitan is quote-only and priced per technician.
- AI assistants on your data
- DropHaul ships an official MCP server, so Claude and ChatGPT can look up jobs, units, and invoices with your permissions. We found no official ServiceTitan MCP server.
AutoShare tells customers before they call
Customers get a text or email when their service is scheduled, when the driver is on the way, when the job is done, and when the invoice goes out. Your office stops fielding “is the unit coming?” calls, and you choose how each customer hears from you. Included on Pro, Fleet, and Enterprise plans.
See AutoShare- Driver en route · Wed 7:41 AMRivera Sanitation: Hi Dana, Marcus is on the way to Oakridge Phase 2 and expects to arrive 8:00–8:30 AM.
- Service completed · Wed 8:19 AMRivera Sanitation: Hi Dana, your service at Oakridge Phase 2 is complete.
Leaving ServiceTitan? Bring everything with you.
Most owners move over on their own with the built-in importer. If you’d rather hand it off, Switch & Setup is our hands-on migration: we bring your data over, set DropHaul up the way you run, and train your crew at a competitive rate, usually in a day to a few weeks.
We work from Excel, Google Sheets, CSV and TSV exports, PDF route sheets and invoices, Desktop software, or another dispatch tool.
Pickup. We collect what you have
Spreadsheets, exports from your current software, even PDF route sheets. Messy is fine.
Service. We set DropHaul up
Customers, sites, units, and jobs land in the right fields, and DropHaul is configured around how you already run.
Drop. Your crew goes live
We walk the office and drivers through it, then review your first routes with you.
What Switch & Setup covers
- Migration
- Customers, contacts, sites, units, trucks, jobs, and open invoices moved over and checked for duplicates and gaps.
- Configuration
- Yards, trucks, service schedules, pricing, and AutoShare set up to match how your operation works today.
- Training
- Your office learns dispatch and billing; your drivers learn the iPhone app they will carry every day.
- Go-live support
- We plan the cutover with you and review the first routes, with an on-site setup day available.
Doing it yourself
The importer reads PDF, CSV, TSV, and Excel. Match columns, fix flagged rows, review, and import across 12 record types, from customers, contacts, job sites, units to fuel entries.
Frequently Asked Questions
Sources
Accessed October 25, 2026.
- ServiceTitan pricing (opens in a new tab)
- ServiceTitan septic software (opens in a new tab)
- ServiceTitan Field app offline capabilities (opens in a new tab)
- ServiceTitan dispatch notifications (opens in a new tab)
- ServiceTitan two-way chat (opens in a new tab)
- ServiceTitan route optimization (opens in a new tab)
- ServiceTitan QuickBooks Online setup (opens in a new tab)
Competitor information comes from each vendor’s public website, help center, pricing page, and app store listings as of October 25, 2026, and may have changed. “Not documented” means we could not find the capability in the vendor’s public materials, not that it does not exist. Trademarks belong to their owners. Spot something out of date? Email hello@drophaul.app and we will correct it.
Ready to switch?
Create your account, then bring DropHaul with you on iPhone. No credit card required.