Customer Messaging
Text Your Customers. From the Same App You Dispatch From.
Your customers expect text updates. Your office is using personal phones and losing messages. DropHaul puts professional, 10DLC-compliant two-way SMS right inside your dispatch platform — with automated triggers for every step of the service lifecycle.
Two-Way SMS
Real Conversations. Not Just Blasts.
Customers reply to your messages and the conversation stays threaded right inside DropHaul. No more hunting through personal phone texts or losing context when a dispatcher goes home.
- Threaded conversations per customer
- 10DLC compliant — no carrier filtering
- Messages sent from your business number
- Read receipts and delivery status
- Full conversation history searchable by customer
Automated Triggers
Set It and Forget It.
Configure which lifecycle events trigger an automatic text. Invoice sent? Payment received? Driver five minutes out? Your customers stay informed without your dispatcher lifting a finger.
Per-Org Configuration
Each operator controls which triggers are active. Turn them on or off with a toggle.
Customizable Templates
Edit the message text for each trigger. Include dynamic fields like job date, driver name, and amount due.
Smart Timing
Messages respect business hours and customer preferences. No 6 AM texts.
Broadcasts
One Message. Every Customer Who Needs It.
Holiday closures, rate changes, weather delays — send one message to the right segment of customers. Filter by type, site, or custom tag. No more calling everyone one by one.
- Send to customer segments (by type, site, or tag)
- Holiday closures, rate changes, weather delays
- Delivery confirmation before sending
- Message templates for common announcements
- Opt-out handling built in
Conversation History
Every Message. Every Customer. Searchable.
Pull up any customer and see the full conversation thread — from the first scheduling text to the latest payment confirmation. No more "I never got that text" disputes.
Per-Customer Threads
Every conversation is linked to the customer record. Open a customer, see every message.
Full-Text Search
Search across all conversations by keyword, date, or customer name.
Audit Trail
Every message is timestamped and attributed. Know who sent what and when.
Related Features