# Broadcast SMS & Email for Portable Sanitation Teams | DropHaul _Source: https://www.drophaul.app/features/broadcasts_ # Broadcasts DropHaul includes a broadcast system for sending one message to many recipients — either your internal team or a filtered set of customers. Broadcasts support personalization tokens, a live preview, per-recipient delivery tracking, and built-in compliance controls. ## Team Broadcasts Team broadcasts replace the group text most operators rely on. Instead of maintaining a personal SMS group that goes stale as drivers join and leave, DropHaul broadcasts dynamically resolve the audience from your current roster. Audience selection options: - **All Team** — every active team member, always current. - **Drivers Only** — all users with the driver role. - **Dispatchers** — all users with the dispatcher role. - **Custom Selection** — hand-pick individual team members. Team broadcast features: - Replies thread back to the original broadcast message. - Reactions allow drivers to acknowledge without typing. - Post permissions control who can send broadcasts (owner, admin, dispatcher, or driver). - Attachments supported: photos, PDFs, route maps. - The "All Team" audience always reflects the current roster — no manual updates when someone joins or leaves. ## Customer Broadcasts Customer broadcasts let the office send a single message to a filtered customer segment. The audience is selected by cohort (named customer groups like "VIP Customers," "Tuesday Route," or "Construction Sites"), by customer type, or by hand-picking individual customers. ### Personalization Tokens Messages support four personalization tokens that are resolved per recipient at send time: - `{first_name}` — the customer contact's first name. - `{customer_name}` — the full business name as it appears on invoices. - `{company_name}` — your company's name (useful for multi-yard operations where different yards have different names). - `{date}` — today's date, formatted for the recipient's locale. ### Live Preview Before sending, the composer shows a live preview of exactly what each recipient will see with their tokens resolved. The preview also displays the reachable recipient count per channel (SMS and email separately) and the character/segment count for SMS messages. ### Channel Selection Each customer broadcast can be sent via SMS, email, or both. The sender selects channels in the composer. Per-contact channel preferences are respected — if a contact is set to "SMS only," they will not receive the email even if both channels are selected. ## Delivery Tracking Per Recipient Every broadcast message carries a 6-stage delivery timeline for each individual recipient: 1. **Queued** — message accepted and waiting to send. 2. **Sent** — handed off to the SMS carrier or email provider. 3. **Delivered** — carrier confirmed the message reached the recipient's device. 4. **Opened** — recipient opened the email or tapped the tracking link. 5. **Clicked** — recipient tapped a link inside the message body. 6. **Replied** — recipient sent a response back. Each stage is timestamped with carrier-verified times for maximum accuracy. Failed deliveries are flagged individually rather than lost in a batch. ## Broadcast Progress Tracking While a broadcast is sending, the broadcast row displays live progress: - A progress bar showing percentage complete. - Counts for SMS sent, email sent, and skipped recipients. - Progress flushes every 50 recipients for real-time visibility during large sends. ## Compliance ### Per-Plan Sending Limits Every plan has transparent daily sending limits displayed in the broadcast composer before sending: | Plan | SMS/day | Email/day | |---------|---------|-----------| | Free | 5 | 10 | | Starter | 100 | 200 | | Pro | 750 | 1,500 | | Fleet | 2,500 | 5,000 | Hourly burst guards are also enforced to prevent carrier throttling. The composer shows remaining daily quota before the send button is enabled. ### Opt-Out Tracking Compliance opt-outs are tracked per customer. When a broadcast is sent, opted-out customers are automatically skipped during fan-out — no manual filtering required. The skipped count is visible in the broadcast progress tracker. Every outbound email includes a one-click unsubscribe link as required by CAN-SPAM and supported by RFC 8058 List-Unsubscribe headers. ### Dedicated SMS Sender Pro and Fleet plans include a dedicated business SMS number registered under 10DLC (10-Digit Long Code) compliance. Messages send from the company's own number — no shared sender pool, no carrier filtering. Starter plans send one-way DropHaul-branded notifications without two-way reply capability. ## Frequently Asked Questions **Can I personalize broadcast messages?** Yes. DropHaul supports four personalization tokens that resolve per recipient at send time: {first_name}, {customer_name}, {company_name}, and {date}. The live preview shows exactly what each recipient will see before you send. **How do I know my broadcast was delivered?** Every broadcast message carries a 6-stage delivery timeline per recipient: queued, sent, delivered, opened, clicked, and replied — each timestamped by the carrier. The broadcast row shows live progress with sent, delivered, and skipped counts. **What about customers who opted out of messages?** Opted-out customers are automatically skipped during fan-out — no manual filtering required. The skipped count is visible in the broadcast progress tracker. Every outbound email includes a one-click unsubscribe link per CAN-SPAM requirements. **Can I send broadcasts to just my drivers?** Yes. Team broadcasts support four audience options: All Team, Drivers Only, Dispatchers, or Custom Selection. The audience always reflects your current roster — no manual updates when someone joins or leaves. **Is there a daily sending limit?** Yes — each plan has transparent daily limits. Free: 5 SMS/10 emails. Starter: 100 SMS/200 emails. Pro: 750 SMS/1,500 emails. Fleet: 2,500 SMS/5,000 emails. Hourly burst guards prevent carrier throttling. **Are broadcast SMS messages TCPA compliant?** Yes. Opted-out customers are automatically excluded. Pro and Fleet plans use dedicated 10DLC-registered business numbers with automatic STOP/HELP keyword handling. Every email includes RFC 8058 List-Unsubscribe headers. **Can I target specific customer groups?** Yes. Target by cohort, customer type, or hand-select individual customers. Select multiple cohorts and recipients are de-duplicated automatically. An "All Customers" mode is also available. **Do broadcast replies come back into DropHaul?** Yes. Team broadcast replies thread back to the original message. Customer broadcast replies route to the customer's conversation, where dispatchers see the full context alongside the response. ## Links - Broadcasts: - Customer Messaging: - Pricing (plan details and sending limits):