# DropHaul vs The Service Program: Portable Toilet Software Compared _Source: https://www.drophaul.app/compare/the-service-program_ The Service Program is a QuickBooks add-on with a portable toilet module. DropHaul is a standalone platform with a native offline app, AutoShare, and two-way chat included, and QuickBooks optional. The Service Program by Westrom Software is a long-standing QuickBooks add-on used by many trades, with a portable toilet module that tracks units by serial number and QR code. It requires QuickBooks, its mobile app runs in a browser, and mobile and portal access are paid add-ons. DropHaul is a standalone portable sanitation platform where QuickBooks is optional and the native mobile app and customer messaging are part of the plan. Last reviewed: October 25, 2026. ## At a glance - **The Service Program pricing:** Published: $99.95 per month for one office user plus $349 onboarding. Mobile is $79.95 per month extra and the customer portal is $59.95 per month extra. A signed contract is required. - **DropHaul pricing:** Free plan, then $149 / $299 / $599 per month. Flat per tier with no per-seat fees; trucks, units, and team members are capped by tier (2, 10, and 25 trucks). - **The Service Program is best for:** QuickBooks-centric offices that want a low entry price and are fine running mobile in a browser. - **Category:** Field service software ## Feature comparison | Capability | DropHaul | The Service Program | | --- | --- | --- | | Published pricing | Yes: Published: free plan, then $149 / $299 / $599 per month | Yes: From $99.95/mo + $349 onboarding; mobile and portal extra | | Contract and trial | Yes: No contract or required setup fee; 14-day trial on paid plans | No: Signed contract required; 30-day money-back guarantee | | Built for portable sanitation | Yes, built only for portable sanitation | Partial: QuickBooks add-on with a portable toilet module | | Unit tracking with QR or barcode scans | Yes: QR and barcode scanning for every unit (Pro and up) | Yes: Serial numbers and QR codes | | Route optimization | Yes: Road-aware optimization with monthly credits (Starter and up) | Partial: Routes by area, day, and driver with Google Maps | | Native mobile app | Yes: Native iPhone, iPad, and iPhone Duo app; Android coming soon | No: Browser-based mobile ("No App to download!") | | Offline driver app | Yes: Full driver workflow without signal; syncs on reconnect | Not documented; mobile runs with a data connection | | Automatic customer updates across the job | Yes: AutoShare texts or emails customers automatically from quote to payment (Pro and up) | Partial: Office or driver can alert customers by email or text | | Two-way customer texting | Yes: Threaded SMS and email chat from your own number (Pro and up) | Not documented | | QuickBooks Online | Yes: Invoice push on Starter; two-way sync on Pro and up | Yes: Required: QuickBooks Desktop or Online | | Telematics and fuel cards | Yes: Samsara, Motive, Geotab, Verizon Connect (1 on Pro, all four on Fleet); WEX and Fuelman on Fleet | Not documented | | Official MCP server for AI assistants | Yes: Official MCP server for Claude, ChatGPT, and other AI assistants | Not documented | ## Where The Service Program is strong - A low, published entry price and deep QuickBooks Desktop and Online integration. - Serial and QR unit tracking with prorated rental billing in arrears or up front. - Live driver locations, arrival and departure times, signatures, and photos at stops. - A long track record and well-reviewed support. ## Where DropHaul is different ### No QuickBooks requirement The Service Program requires QuickBooks Desktop or Online. DropHaul runs on its own and syncs with QuickBooks Online when you want it. ### A native app that works offline DropHaul is a native iPhone, iPad, and iPhone Duo app with a full offline workflow. The Service Program’s mobile solution runs in a browser with a data connection. ### Mobile and messaging included The Service Program sells mobile and the customer portal as monthly add-ons on top of onboarding fees. DropHaul includes the mobile app on every plan and AutoShare on Pro and up, with no required setup fee. ### Customer updates that send themselves The Service Program describes office or driver alerts by email and text. AutoShare sends updates on its own from 13 lifecycle events, with per-customer channel control. ## Which should you choose? **Choose The Service Program if:** - Your office already runs on QuickBooks Desktop and wants an add-on, not a new system. - You have one office user and a small crew, and want the lowest entry price. **Choose DropHaul if:** - You want a native app your drivers can use without signal. - You want customer messaging and mobile included instead of priced as add-ons. - You want a platform that works with or without QuickBooks. ## Switching from The Service Program to DropHaul DropHaul is built to be self-serve: the importer reads The Service Program’s exports, spreadsheets, and PDF route sheets in PDF, CSV, TSV, and Excel formats. Prefer to hand it off? Switch & Setup, DropHaul’s optional paid migration service, moves your data, sets DropHaul up, and trains your crew (https://www.drophaul.app/switch). 1. Start on the free plan or a 14-day paid trial. No card is needed for the free plan. 2. Import your customer, site, and unit lists from spreadsheets or exports with the built-in importer, or hand the move to Switch & Setup. 3. Print QR labels for your units so drivers can scan each one at the stop. 4. Turn on AutoShare once your drivers are running routes, so customers start hearing from you automatically. ## FAQ **Do I need QuickBooks to use DropHaul?** No. DropHaul handles quoting, invoicing, and payments on its own, and syncs with QuickBooks Online if you use it: invoice push on Starter and two-way sync on Pro and up. The Service Program requires QuickBooks Desktop or Online. **What does The Service Program cost with mobile and a customer portal?** For one office user, The Service Program lists $99.95 per month plus $349 onboarding, $79.95 per month for its mobile solution (1 to 14 field users), and $59.95 per month for the customer portal. That is $239.85 per month before onboarding. DropHaul Pro is $299 per month with up to 3 teams of 25 members, the native app, and customer messaging included, with no per-seat fees. **Does The Service Program have an iPhone app?** Its mobile solution is web-based: the vendor says there is no app to download and it runs on phones, tablets, and laptops with a data connection. DropHaul is a native iPhone, iPad, and iPhone Duo app with offline support. ## Sources - [The Service Program pricing](https://theserviceprogram.com/pricing/) - [The Service Program portable toilet software](https://theserviceprogram.com/industries/portable-toilet-software/) - [The Service Program mobile devices](https://theserviceprogram.com/about-the-service-program/mobile-devices/) - [The Service Program QuickBooks integration](https://theserviceprogram.com/the-service-program-overview/integrates-with-quickbooks/) - [The Service Program route management](https://theserviceprogram.com/the-service-program-overview/route-management-optimization/) Competitor information comes from each vendor’s public website, help center, pricing page, and app store listings as of October 25, 2026, and may have changed. “Not documented” means we could not find the capability in the vendor’s public materials, not that it does not exist. Trademarks belong to their owners. Spot something out of date? Email hello@drophaul.app and we will correct it.